Duplicate records. Denied claims. Portal lockouts. Security gaps.
Patient identity issues rarely happen in isolation, but their impact is felt across the entire care journey, creating friction for patients, risk for organizations, and inefficiencies for staff.
Join us as we take a closer look at where patient identity breaks down. From first touch through ongoing engagement - and walk through real-world scenarios that highlight the operational, financial, and security consequences.
You’ll gain a clearer understanding of how to:
- Improve revenue cycle performance by proactively reducing duplicate records and misidentification
- Reduce security and compliance risk with stronger identity verification for portals and support interactions
- Enhance patient access through simple, intuitive authentication experiences across channels
- Drive operational efficiency by minimizing service desk burden and improving registrar workflows
We’ll also explore how capabilities like facial authentication and an “enroll once, use everywhere” model are helping organizations create a more seamless, secure identity experience from start to finish.
If patient identity is creating friction, risk, or inefficiency in your organization, this session will help you identify where to focus - and what to do next.
